Website Privacy Policy

This privacy policy explains how we use the information we collect about you and procedures that we have in place to safeguard your privacy.

 

Knight ICT is committed to protecting your privacy and will only use the information that we collect from you lawfully (in accordance with the Data Protection Act).

 

1. Information We Collect and How We Use It

When you purchase any of our products or services we need to know your name, postal address, email address, telephone number and main contact.

 

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our products and services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

 

2. Your Consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.

 

3. Email Notifications

If you, at any time, provide us with an invalid or unreachable email address, please note that such an action may lead to termination of your service as set out in our terms and conditions.

 

This is because email is our core channel for all notices. It is used to keep you updated with the progress of your order or additional order. Invoices are also delivered via this channel and the service cannot operate correctly without a valid email address.

 

We also need to provide you with essential information about our service upgrades related to products.

 

4. Website Security

A cookie is a piece of information that is stored on your computer's hard drive by your web browser. If you choose not to receive cookies, you may still use most of the features of our website, including purchasing items. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.

 

Knight ICT utilises Secure Server Technology (SSL) to ensure that personal and transactional information is protected to the highest standards.

 

We do not store your credit and debit card details. Your card details are immediately deleted from our secure server after completion of any financial transaction.

 

Please be aware that despite our strong server security, communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted e.g. any ordinary email communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. Knight ICT cannot accept responsibility for any unauthorised access or loss of personal information that is beyond its control.

 

5. Credit Checking

The personal information that you provide when you apply for a Knight ICT service may be used to carry out a credit check with licensed credit reference agencies, and to verify your identity. This is to protect you from identity theft and Knight ICT from fraudulent applications.

 

We will use credit scoring and/or automated decision making systems when assessing your application. If you are turned down for service, please contact our Data Protection Manager with information about the date and time of your application and any other information that you think may assist your application to be reviewed.

 

During the lifetime of service agreement with us, we may disclose details account and billing information to the credit reference agencies such as change of address, the payments you made, account balances, any payment default, dispute, queries and debts. This information will be retained by the credit reference agencies, and may be used by us and other organisations to help make decisions about other credit applications made by you or other members of your household with whom you are linked financially.

 

We will also share your details with fraud and theft prevention agencies to protect you and us from fraud and theft. Information supplied to these fraud prevention agencies may result in a warning marker being placed against the address or addresses used in any applications and this will be accessible to other members of those fraud prevention agencies. A warning marker means that Knight ICT and other members of these fraud prevention agencies should take extra precautions to ensure that personal and address information is genuine - this helps to protect an address from any further misuse.

 

Any information we hold about your account will also be used for debt tracing and claims assessments. In the event that you do not repay in full and on time, we may tell credit reference agencies who will record the outstanding debt.

 

If you do not become a customer of Knight ICT we will continue to hold information about you for customer enquiries, complying with any legal obligation and for the prevention and detection of fraud.

 

If your application is declined following a credit check and because of information held by the below credit reference agencies used from time time by Knight ICT, you can request a copy of your credit reference file by writing to:

 

Experian Limited

Consumer Help Service,

PO Box 8000,

Nottingham

NG1 5GX.

Tel: 0870 416 212

Web: www.experian.co.uk

 

Equifax PLC

Credit File Advice Centre

PO Box 1140

Bradford

BD1 5US.

Tel: 08705 143 700

Web: www.equifax.co.uk

 

Please note that these credit reference agencies will charge a fee to provide you with a copy of your credit reference record. The fee will depend on the level of detail that you request.

 

6. Data Protection and Your Rights

If you believe that Knight ICT is in breach of UK data protection law, you should put your complaint in writing to the Data Protection Manager at the address below, setting out your case. If you have any enquiries about Knight ICT's data protection or privacy practices, you should put your enquiry in writing to the Data Protection Manager at the address below.

 

You can write to Knight ICT at any time to obtain details of the personal information we may hold about you. It would be helpful if you could provide a brief description of the information that you would like from us.

 

Please write to Data Protection Manager at the following address:

Knight ICT

15 Medwin Street

London

UNITED KINGDOM

 

Your request should include:

  • Your Knight ICT Number or your Account number.
  • Confirmation of the security password that you have set up on your Account.
  • Proof of identity (e.g. a copy of your passport or driving licence).
  • Confirmation of registered or account address (e.g. a copy of a utility bill).
  • A cheque or postal order for £10.00.

 

Please note that the following information cannot be provided even if requested:

  • The content of any calls, faxmails or voicemails because this is not logged or retained by Knight ICT.
  • Information about charges relating to use of any prepay service we may operate e.g. Pay Per Click SEO. The prepay service does not require billing information because the cost of use is deducted from your credit.

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At Knight ICT we aim to offer the perfect solution for you and your company, you can see our additional range of products and services to compliment your ICT infrastructure below.

 

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